Senior Business Process Manager

Quintet Luxembourg, Luxembourg, LUX, L-2955
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Purpose of the Job


Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (<2,000 employees across 50 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programs.


Quintet has embarked on an ambitious transformation journey and we see process standardization as a key efficiency enabler, allowing us to find synergies across the Group, move in future to a more harmonised IT Architecture and ensure a front-to-back collaborative way of working whilst reducing operational risk. 

A dedicated function to drive Process Management has been created, and we are currently seeking an experienced Senior Business Process Manager to join this team.

The ideal candidate brings a strong background in project management, specifically within the wealth management / banking industry and ideally a previous experience in consulting. The successful candidate will be a strong change agent, with the proven ability to influence senior stakeholders and obtain buy-in to deliver against agreed objectives, deliverables and timeline. He/she will be deploying a consistent methodology to redesign front-to-back processes across the Group, acting as a multiplier - coaching process owners and experts in the business to support them in implementing the new ways of working. This role is a unique opportunity for an impact driven change leader to drive a major transformation in a highly complex environment across 5 countries– Luxembourg, Belgium, the Netherlands, Germany and the UK.  


Travel across Quintet offices is required punctually. 

Key Accountabilities


  • Using an established process redesign methodology, drive cross-functional teams to re-design core processes front-to-back to improve client & employee experience, increase efficiency and reduce operational risk 
  • Coach, motivate and influence key stakeholders, including process owners, to obtain buy-in on redesigned processes across function and 5 locations 
  • Facilitate change, overcome resistance and induce followership, promote a culture of continuous improvement: be an influential change agent 
  • Identify, plan and deliver innovative and efficient solutions with process owners, incorporating industry best practices and emerging technologies  
  • Contribute to the harmonization of our internal control framework, collaborating closely with risk and compliance teams to ensure all key inherent risks & controls are identified and mitigated effectively and efficiently along the process 
  • Translate process enhancements into projects across multiple locations – define scope, milestones, key dependencies including technological implications, develop project plans, track progress, identify and escalate risks & issues to senior management 
  • Coach other team members and process owners to deliver against agreed timeline, budget and scope whilst adhering to high quality standards. Demonstrate a strong “can do attitude”, finding solutions to the problems and challenges raised with a hand-on approach.  

Knowledge and Experience


  • Master degree in Business Administration or Engineering Sciences  
  • MBA additional asset 
  • 10+ years of experience in financial services, of which at least 5 in Management Consulting  
  • 2-3 years’ experience in a controls / risk management function or projects are a strong plus  
  • Previous experience in Wealth Management, Asset Management or Financial Services is a must 

Attributes and Qualities


  • Banking industry experience: deep expertise in front-to-back (private) banking processes, products and services is crucial. Familiarity with regulatory requirements and compliance standards in the banking sector across Europe is also important. 
  • Analytical and written communication skills: ability to derive key messages from data and present findings in a compelling story to senior stakeholders 
  • Strong organisational skills, ability to manage multiple initiatives, whilst balancing overlapping requirements from both a resource and topic perspective, in the most efficient manner. 
  • Communication & collaboration: proven ability to influence and communicate effectively with all levels of the organisation (verbally and in writing). Ability to develop strong interpersonal relationships. 
  • Process re-design: experience in process management, analysing and optimizing business processes to enhance efficiency, reduce waste, and streamline operations is important. 
  • Risk management experience: previous experience in a risk management function designing / performing controls, identifying  & mitigating risks is a strong plus. 

Technical Skills


  • Project management qualifications e.g. Prince 2, PMP 
  • Lean Six Sigma – Black Belt  

Languages Skills


  • Fluency in English is a must 
  • French is desired 
  • German & Dutch are additional advantages 
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