Group Head of COO Transformation

Quintet Luxembourg, Luxembourg, LUX, L-2955
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Purpose of the Job


Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. We are a bank headquartered in Luxembourg and supervised by the ECB with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.


As Head of transformation your role will be to support the COO Senior management in defining and driving the delivery of the transformation roadmap. 

Key Accountabilities


  • Lead effective COO planning processes across transformation roadmap and portfolio of change initiatives 
  • Ensure programmes/projects are scoped and planned appropriately to meet the required business outcomes while being in line with the group's expectations 
  • Identify and define the initiatives to drive the transformation agenda in line with market trends and best practices 
  • Make sure transformation plans and initiatives across the COO function are appropriately prioritize, sequenced and can be delivered successfully to drive the business forward 
  • Provide appropriate management controls to ensure that the transformation portfolio is governed effectively and successfully delivers to the business strategy and vision 
  • Engage effectively with stakeholders at all levels of the COO function to ensure everyone understands the need for the change and their role within it and provide appropriate level of commitment to make sure that the change is successful 
  • Identify key risks, issues and mitigate these accordingly by escalating, reporting and doing the necessary follow-up  
  • Ensure program/project assurance by defining and following assurance plan, internally to the project, and with control functions (mainly, Risk and Audit) 
  • Manage resources (incl. Business mobilisation); budget (incl. forecasts) and the selection process of external resources 
  • Ensure a regular follow-up with the Group COO in order to be aligned on transformation roadmap and portfolio of changes initiatives  
  • Support the Group COO in planning and preparing for all ExCo level and Board meeting 

Knowledge and Experience


  • Master's degree in economics, Finance or Business administration 
  • Between 5 and 10 years of experience in Project Management, Transformation… 
  • Proven records of successful delivery of complex, multi-year cross-functional programmes 
  • Strong stakeholder management and able to achieve consensus across multiple stakeholders 
  • In depth front to back knowledge of wealth management and institutional asset management industry, as well as ability to understand the business from multiple functional perspectives (Operations, Facilities, BRM, Digital…) 

Attributes and Qualities


  • Strong organisational skills and ability to manage multiple projects 
  • High level interpersonal skills, showing pragmatism and ‘get thing done’ mentality 
  • Profound analytical and change management skills 
  • Team player 

Technical Skills


  • MS Office (Excel, PowerPoint) 
  • SharePoint, Teams or similar 

Languages Skills


  • Fluent in English  
  • French is an asset  
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