Group Head of Major Investigations

Quintet Luxembourg, Luxembourg, LUX, L-2955
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Purpose of the Job




Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (<2,000 employees across 50 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programs.

This role is part of Financial Crime Compliance and is responsible for ensuring that assigned cases including Production Orders and Anomalous Activity Reports are thoroughly and professionally investigated in accordance with the Group Investigations Procedural Standards and, where appropriate, reported to the Authorities in accordance with applicable proceeds of crime / regulatory requirements. It is the responsibility of the job holder to decide whether activity is suspicious and therefore requiring reporting to the Authorities, but to be responsible for performing quality control reviews of completed transaction monitoring at all levels.

Key Accountabilities


  • Determine whether cases and/or recommended escalations should have been further escalated to compliance. Where the job holder determines that cases do not warrant escalation, or the case presentation is of insufficient quality to be escalated, they will note the decision and reason in the case management system and refer the case back to the originating source.
  • Conduct the effective and timely investigation into assigned cases in accordance with agreed standard reporting requirements and service levels. These cases will include: anomalous activity reports from various business units – Lines of Business , FIU, FCC, AB&C, Global Sanctions, RC 
  • Responsible for investigating and reporting against Production Orders
  • Ensure that the Case analysis is complete and fully compliant with applicable Group and Country standards
  • Write a high quality investigative narrative and to record the case history, with supporting work findings, in a digital case file
  • At the end of each investigation a comprehensive recommendation is to be made to the Group/Country MLRO as to whether a Suspicious Activity Report (SAR) should be filed or not
  • Identify possible violations of law or regulation (e.g., structuring, suspicious wire activity through non-cooperative country, foreign corruption).
  • Responsible for escalating investigations to FCC, ABC, Global Sanctions
  • Interact with relevant stakeholders, including FIU, CLM and Reputational Risk & Customer Selection Secretariat (RRCS).
  • Escalate to Compliance Officers (Group & Country) information about thematic compliance weaknesses or failures identified during the course of investigations
  • Responsible for performing quality control reviews of: completed transaction monitoring cases performed by CLM.

Knowledge and Experience


  • Money Laundering investigations experience including transaction monitoring
  • Experience in undertaking investigations/analysis into customer activity with the ability to draw inferences from noted behavior, including transactional profile, against expectation established from CDD data
  • Experience in writing reports to identify ML/CTF risk and/or SAR reporting
  • Prior regulatory or law enforcement investigations experience advantageous

Attributes and Qualities


  • Both spoken and written communication skills with the ability to document investigative steps and conclusions effectively, in a clear, concise and professional manner
  • Consistently achieve objectives set for them and take action to improve their own performance
  • Strong organizational skills
  • Managerial experience in a knowledge economy context
  • Collaborative working style with colleagues and broader stakeholders within a cross-border and LoB matrix

Technical Skills


  • Familiarity with transaction monitoring and associated case management systems;
  • ACAMS or ICA ML/FCC qualifications preferred
  • Experience of identifying activity suggesting ML/CTF, Sanctions, ABC, Fraud risks;

Languages Skills


  • Proficient in English required 
  • French is a plus 
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