Client Advisor UK, Ireland & Europe International Market

Purpose of the Job

Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (<2,000 employees across 50 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.

As a Client Advisor you will be responsible for building an optimal and appropriate client service and experience not only for your excisting book but also for future clients, with the aim of achieving the objectives and expectations of the client families we serve. You will be acting as a holistic client advisor, leveraging the Quintet value proposition across services such as investments, financial planning, estate planning and lending. You will be responsible to protect and grow the client's wealth while also making an active contribution to acquire new clients and increase the share of wallet of your existing clients. You will be developing and maintaining sustainable relationships with clients while demonstrating an extensive knowledge of the clients you serve and advise.

The successful candidate will work as part of the Quintet Wealth Management business, with a joint responsibility of further growing our  UK, Ireland & Europe International Market. The purpose of the role is to provide an excellent client experience and best in class service by leveraging our full holistic advice value proposition, aligned to the banks’ core values.

Key Accountabilities

Client Relationship Management

• Develop an outstanding understanding of the client family situation, financial position, investment objectives and risk profile. Ensure the financial and life needs of client families are understood and met
• Actively mobilise the right investment, financial and wealth planning or lending specialists across the group as required to meet the client overall Wealth Management goals and objectives within the scope of the client risk profile
• Develop and maintain a strong and sustainable relationship with client families through regular visit and contacts. Actively and regularly approaches client based on identified developments.
• Drive revenues and other commercial objectives through long-term and proactive relationship management with existing clients based on trust and distinctive service. 

Client Acquisition

• Continuously identify and create new leads through the effective use of own network targeting domestic (internal for international client advisors) prospects. Follow-up and manage acquisition pipeline.
• Deliver high competing acquisition speeches and cross-pitch Quintet value proposition and Richer Life plan in a compelling way, acting as strong Quintet brand ambassador in the market and contributing to increasing the share or wallet of existing clients

Investment advice

• Being knowledgeable on all investment products & markets, determine the desired risk profile in consultation with clients, sets investment objectives and discusses achievable and achieved performance with clients
• Advise on the choice of the investment strategy, design, and composition of investment portfolios, appropriate to the client's objectives and risk appetite, follow-up and reports on the achieved performance of investments and overall service delivery.

Risk management

• Act as 1st line of defence risk manager for clients & the bank through proactive risk management of financial, compliance, conduct, cross-border (for international client advisors only) and operational risks arising from servicing clients. Is accountable for the appropriate and timely mitigation of any issues raised by Business Risk Management or Compliance at any point in time and within the parameters defined by the Firm’s Risk Appetite Statement and related frameworks
• Ensure that both clients newly onboarded, and existing clients are in line with the Group Strategy & Risk Appetite, have been timely and appropriately risk assessed in line with the internal FCC requirements and internal quality standards
• Ensure that all operations affecting clients carried out in accordance with regulatory and internal policy requirements (e.g. client suitability, Financial Crime Compliance or other relevant internal policy)
• Act as a role model for business ownership and responsibility for risk management in line with our core values at any time or for any amount of revenue. Always does the right things, does not compromise on our high ethical standards in our interactions with each other or external stakeholders, e.g. clients and regulators

Knowledge and Experience

• Proven and relevant experience within HNW/UHNW wealth management or private banking
• Likely to have background in investment banking, asset management, products, wealth planning or other functions.
• Has built long-lasting relationships with a successful portfolio of French clients, and comfortable networking in new markets to generate leads to create revenue. 
• Understands Risk within context of the role and meets the regulatory obligations, as applicable.

Attributes and Qualities

• Thinks and behaves like an owner, role models our values. Is “client obsessed” to provide a best in class service.
• Culture carrier: creates a partnership culture within teams and role models collaboration across all other Quintet network to deliver the overall client proposition.
• Supports and encourages others to generate a positive working culture, sharing information cross-functions. Works effectively with Group Products & Solutions (GPS) and CIO teams (and other functions) to find the best solutions.
• Effective communicator (both written and verbal), and great at influencing audiences in person and presenting to clients.
• Resilient, problem solver, effective planner with a partnership approach.  
• Takes a solution oriented approach and challenges the way we do things: “see it, say it, fix it”.

Technical Skills

• Act as true first line of defence for clients and Quintet through proactive risk management.
• Ensure all operations affecting clients are carried out and recorded in accordance with regulatory requirements. Proven threshold competent and operate with a full understanding of Risk within a regulatory framework.

Languages Skills

• English (native / fluent)
• any other european language would be considered an asset