Group Head of Lending Operations

Quintet Luxembourg, Luxembourg, LUX, L-2955
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Purpose of the Job


Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. We are a bank headquartered in Luxembourg and supervised by the ECB with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programmes.


The Group Head of Lending Operations owns the end-to-end process on our delivery of lending solutions and services to clients of Quintet Group. The function is key in driving excellence and transformation of the lending business, targeting improved efficiency, increased standardisation and automation, reduced costs and delivery against Client Service Level Targets. 

Key Accountabilities


  • Act as the senior leader of the Group Lending Operations team, represented in each of our locations 
  • Own the end-to-end process for the Lending business (including technology) by ensuring Client Service Level Targets are met and processes are run efficiently and in accordance with policies 
  • Act as a senior leader for the Lending transformation and implementation of new workflows (incl. drive the develop of a digital credit approval tool) 
  • Generate synergies by streamlining processes and alignment across Locations 
  • Ensure regulatory obligations for the lending business are met 
  • Responsible for maintaining and, as required by client engagement, drafting all loan documentation (incl. changes to existing documentation) 
  • Perform daily monitoring of collateral shortfall, unpaid interest, covenant breaches, etc, 
  • Ensure that all post drawdown processes are performed in time and with the adequate level of controls (e.g. Renewals, Property Validation valuations, insurance certificates, annual credit reviews for standard flow business  etc.) 
  • Business owner of Lending reporting (Financial and Credit Risk). Ensure appropriate data quality and harmonisation 

Knowledge and Experience


  • At least 10-15 years of experience in lending businesses 

  • Strong understanding of UK and EU regulations (credit consumer regulations, MCD, etc.) 

  • Strong track record in leading team during transformation 

Attributes and Qualities


  • Strong interpersonal skills allowing interaction on senior management level 

  • Ability to understand complexity and propose pragmatic solutions 

  • Ability to take concept into implementation and “get things done” 

Technical Skills


  • Strong understanding of core banking systems like G2 

  • Good knowledge on Business Intelligence & Data Management 

  • Expert knowledge on MS Office 

Languages Skills


  • Fluent in English 
  • French or any other language would be an asset 
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