Operations & Custody Support Analyst

Quintet Luxembourg, Luxembourg, LUX, L-2955
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Purpose of the Job



Quintet Private Bank is a leading private bank in the wealth management sector; we are committed to our clients and their families, and pride ourselves on our personalised service based on a deep understanding of what clients want to achieve. Compared to others, we are small (<2,000 employees across 50 European and UK locations) with an ambition to stay true to our purpose to be the most trusted fiduciary of family wealth. When you join Quintet you are joining a company that values diversity of background, equal access to opportunities, career development, collaboration and inclusiveness. We want our employees to feel proud of being part of a company that is committed to do the right thing. You will have the opportunity to grow your career while developing personally and professionally through various resources and programs.

The successful candidate will contribute fully to promote risk awareness and perform controls on transversal activities setups and on system inefficiencies by developing, improving and handling quality reviews within the control framework, and being involved in the preparation of securities migrations as well as in the analysis and the follow ups of actions plans and best practices to maintain operational setups quality.

Key Accountabilities


  • Ensure effective and efficient set up of Standard Settlement Instructions requests;
  • Actively participate to large securities migration projects;
  • Monitor daily controls and exceptions; take appropriate actions to solve operational issue and system inefficiencies to ensure no backlog is created ;
  • Review and analyse existing transversal setups effectiveness and efficiency, then develop solutions for improving them ;
  • Provide a regular statement to the Operations & Custody Support Manager
  • Evaluate reports and data to identify improvements opportunities and associated issues and risks. Identify quantifiable metrics and benchmarks, such as Key Performance Indicators to track the overall activity improvement ;
  • Develop relationships with internal business functions and suppliers
  • Ensure best practices are shared and understood within Operations teams. Act as the First Point of Contact for any systems setups issues.

Knowledge and Experience


  • University degree or equivalent experience in Economics, Finance, Business
  • At least 3-5 years of relevant experience in banking activities, or similar position
  • Sound knowledge of the Bank’s business flows
  • Knowledge related to the Bank organization, processes, products and services
  • Good written and oral communication skills

Attributes and Qualities


  • High risk awareness
  • Solution oriented, sound analytical skills
  • Customer-service orientation
  • Rigorous 
  • Flexible

Technical Skills


  • Efficient use of MS Office
  • Good knowledge of operational applications used  
  • Good adaptability to a multi-systems environment

Languages Skills


  • Fluent English and French 
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